Terms & Conditions

1. Our Services

Yatra Desert Camp & Resort offers desert accommodation and tourism experiences in Jaisalmer. Depending on availability and the selected package, services may include:

• Desert camp and tent accommodation.
• Camel safari and jeep safari experiences.
• Cultural programmes and traditional entertainment.
• Meals and hospitality services included in selected packages.
• Other activities or travel-related services offered at the time of booking.

The services included in each package will be communicated during the enquiry or booking process. Activities may be subject to weather conditions, safety requirements, operational restrictions, and availability.

2. Booking and Reservation

Customers may contact us through our website, phone, email, or WhatsApp to enquire about availability and make reservations.

A booking will be considered confirmed only after the required confirmation and any applicable advance payment have been received and acknowledged by our team.

Customers are responsible for providing accurate information, including their name, contact details, arrival date, departure date, and number of guests.

Any special requests should be communicated in advance. Such requests are subject to availability and are not guaranteed unless expressly confirmed.

3. Pricing and Payments

Prices may vary depending on the season, accommodation type, number of guests, selected package, and additional activities.

The final price and the services included will be communicated before the booking is confirmed.

Any advance payment, balance payment, taxes, or additional charges will be explained during the booking process. Customers should confirm the applicable payment terms before making a reservation.

Optional activities or services not included in the selected package may incur additional charges.

4. Check-In and Check-Out

Guests must follow the check-in and check-out timings communicated by our team during the booking process.

Early check-in and late check-out may be available subject to availability and may involve additional charges.

Guests should inform us in advance if their arrival time changes or if they expect to arrive later than planned.

Valid identification may be required at check-in in accordance with applicable laws and property requirements.

5. Cancellation and Refund Policy

Customers should review the cancellation and refund conditions communicated to them before confirming a booking. The applicable terms should be confirmed with our team at the time of reservation.

• Cancellation by the Guest: Cancellation requests should be submitted through the contact details provided on our website.
• Advance Payments: Refund eligibility will depend on the cancellation terms disclosed and accepted at the time of booking.
• No-Show: If a guest does not arrive on the booked date without prior communication, the reservation may be treated as a no-show, subject to the agreed booking policy.
• Changes to Bookings: Date changes, package changes, or reductions in guest numbers are subject to availability and may result in revised charges.
• Cancellation by the Resort: If we must cancel a confirmed booking, we will communicate the available alternatives or applicable refund arrangements in accordance with the agreed booking terms and applicable law.

Any specific cancellation deadlines, deductions, refund timelines, or non-refundable amounts must be communicated clearly before the booking is confirmed.

6. Desert Safari and Adventure Activities

Camel safaris, jeep safaris, and other outdoor activities involve natural terrain and may carry certain risks.

Guests must follow the instructions provided by authorised guides, drivers, and activity operators. Safety instructions, age or health restrictions, and equipment requirements must be followed.

Activities may be modified, delayed, or cancelled due to weather, safety concerns, government restrictions, or other circumstances beyond our reasonable control.

Guests must inform us of relevant accessibility requirements or special assistance needs before booking so that available arrangements can be discussed.

7. Guest Responsibilities

All guests are expected to:

• Treat staff, other guests, and local communities respectfully.
• Follow property rules and applicable local laws.
• Use accommodation, facilities, and equipment responsibly.
• Avoid damaging property or disturbing other guests.
• Follow safety instructions during safari activities and other experiences.
• Pay for confirmed bookings and any applicable additional services.

Guests may be held responsible for damage caused by their negligent or intentional actions, subject to applicable law.

8. Personal Belongings

Guests are responsible for taking reasonable care of their personal belongings and valuables during their stay and while participating in activities.

Please contact our team promptly if any item is lost or found. Any responsibility for loss or damage will be determined in accordance with applicable law and the circumstances of the incident.

9. Website Accuracy and Availability

We make reasonable efforts to keep website information accurate and updated. However, photographs, descriptions, package details, prices, and availability may change over time.

The actual accommodation, facilities, or experiences may differ in some respects due to seasonal conditions, maintenance, operational requirements, or other circumstances.

We will communicate material changes to confirmed bookings as appropriate.

10. Intellectual Property

Unless otherwise stated, the website's text, photographs, logos, graphics, designs, and other content are owned by Yatra Desert Camp & Resort or used with permission.

You may not reproduce, distribute, modify, or commercially use this content without prior written permission, except where permitted by law.

11. Third-Party Services

Certain activities or services may be provided by independent operators or third-party service providers.

Where relevant, their own terms and safety requirements may apply. We will communicate material information about third-party arrangements where appropriate.

Nothing in this section removes any responsibility or legal obligation that applies to us under applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, Yatra Desert Camp & Resort is not responsible for indirect losses arising from the use of this website or circumstances outside our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, negligence, or any other liability that cannot legally be excluded or limited.

13. Force Majeure

Circumstances such as severe weather, natural disasters, government restrictions, transport disruptions, or other events beyond reasonable control may affect accommodation or activities.

If such circumstances affect a confirmed booking, we will communicate with the customer regarding available alternatives or applicable refund arrangements under the agreed booking terms and applicable law.

14. Privacy

Personal information collected during enquiries and bookings will be handled in accordance with our Privacy Policy.

By submitting your information, you acknowledge that it may be used to respond to your enquiry and manage your booking, subject to applicable privacy laws and the terms of our Privacy Policy.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will be published on this page with the revised date.

Any changes to the terms of an already confirmed booking will be handled in accordance with the applicable booking agreement and law.

16. Governing Law and Disputes

These Terms and Conditions are governed by the applicable laws of India.

Any dispute will be handled by the competent courts or authorities having jurisdiction under applicable law. Nothing in these terms restricts any mandatory consumer rights available to customers.

17. Contact Information

For enquiries, booking assistance, cancellations, or questions about these Terms and Conditions, please contact us.